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Director of Enterprise Quality & Readiness – Rx Quality and Re
Category: Health Care Industry , Insurance
  • Your pay will be discussed at your interview

Job code: lhw-e0-90671539

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UnitedHealth Group

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  Job posted:   Thu Jun 7, 2018
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Director of Enterprise Quality & Readiness – Rx Quality and Re
If you want to achieve more in your mission of health care, you have to be really smart about the business of health care.
Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm) We'll put you in the driver's seat on vital projects that have strategic importance to our mission of helping people lead healthier lives.
Yes, we share a mission that inspires.
We need your organizational talents and business discipline to help fuel ours.
It's the opportunity to do your life's best work.(sm) Join us to develop the strategic plan and portfolio management that helps drive various initiatives that include analyzing, forecasting, trending, and presenting information for business planning.
Create the roadmap that drives prioritization, capacity planning, and an End-to-End support model for Quality and Readiness programs across a vast organization. These efforts support both short and long term operational/strategic business activities - by developing, enhancing and maintaining operational information and processes.
Develop and implement effective/strategic business solutions through process re-engineering, governance, and analysis to drive strategic decision-making.
Works cross-functionality to establish key business processes, ownership, and define service level agreements while maintaining operational excellence and efficiency. Primary Responsibilities: Ability to lead a strategic planning and portfolio view of various Quality and Readiness initiatives across the Rx business. Collaborate with critical stakeholders to develop measurable and specific outcomes for strategic goals and portfolio of initiatives.
Help govern, alongside relevant operational and functional partners, portfolio against developed outcomes. Create a consolidated view of the portfolio of initiatives and development of a governance process and cadence for reporting. Continue to evolve the value proposition of the integration of readiness and quality and it's alignment to the strategic roadmap of Optum Rx. Ensure enterprise alignment with company's critical activities directly impacting Net Promoter Score to drive overall business execution. Drive continuous alignment and quality around the delivery of Optum Rx's product and services to optimize execution across onboarding/implementation through operational support. Utilize data and technology solutions to streamline processes and automate operations across existing product portfolio.
Influence the development of the Optum Rx readiness modelto ensure our cross-functional leaders truly understand operational and technical readiness to support Peak Season execution and effect End to End Rx Member communication strategy.
Evaluates available data to identify and develop practical alternatives to complex situations.
Summarizes conclusions and recommendations.
Present pros and cons of recommendations to leadership. Gains a deep understanding of specific product areas across Optum Rx to drive cross-functional decision-making to ensure sound business decisions. This position requires sound ability to facilitate through customer issues, service provider issues, and business process decisions. This position should also be focused on gaining consensus with key team members to identify the best business solution possible to improve our onboarding process. The role will be required to make resource and organizational design decisions as they develop the future state of the business. Required Qualifications: BA/BS degree required Six Sigma certification and process expertise (BB preferred) Matrix partner management Experience in managing a team Change Management Experience Skill set to facilitate cross functional team through major process and business changes Perform trending and statistical analysis to make tough business decisions Utilize data to influence key process decision makers Minimum of 5 years' experience in a fast paced strategic environment that includes technical design, business process analysis, business application implementation and associated skills Excellent judgment, problem resolution, team building, negotiation, conflict resolution, budgeting, decision-making, & experience working under continual deadline pressure Strong analytical and problem solving skills Strong communication and facilitation skills Strong executive presence Excellent time management & scheduling skills Excellent risk planning skills & risk identification, quantification, & response planning skills Proven ability to motivate & influence Experience working in multiple areas of business Careers with Optum.
Here's the idea.
We built an entire organization around one giant objective; make the health system work better for everyone.
So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve.
Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential.
For you, that means working on high performance teams against sophisticated challenges that matter.
Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace.
Candidates are required to pass a drug test before beginning employment. Job Keywords: change management, strategy, quality, director e1169f49-4349-42db-909b-1c5fdb60da71
*Director of Enterprise Quality & Readiness - Rx Quality and Readiness*

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